TERMS AND CONDITIONS OF USE
Introduction
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Free Birds Interior Design Studio Ltd, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your acceptance of these terms when using the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Free Birds Interior Design Studio Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Free Birds Interior Design Studio Ltd and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Important Legal Documents
Before using this Website, please also review the following documents which form part of the legal agreement between us:
Privacy Policy – Explains how we collect, use, and protect your personal data
Cookie Policy – Details the cookies we use and how to manage your preferences
Accessibility Statement – Our commitment to making this Website accessible to all users
These documents are linked in the footer of this Website and are essential reading.
1. Intellectual Property and Acceptable Use
All Content included on the Website, unless uploaded by Users, is the property of Free Birds Interior Design Studio Ltd, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users.
By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission.
You may, for your own personal, non-commercial use only, do the following:
Retrieve, display and view the Content on a computer screen
Print Content for personal use only
You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Free Birds Interior Design Studio Ltd.
2. Prohibited Use
You may not use the Website for any of the following purposes:
a. In any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;
b. In any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
c. Making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner;
d. Attempting to gain unauthorised access to the Website or any systems or networks connected to it;
e. Collecting or processing personal data from other users without their consent;
f. Posting or uploading content that is defamatory, obscene, or infringes intellectual property rights.
3. Registration and User Accounts
You must ensure that the details provided by you on registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.
4. Services Provided by Free Birds Interior Design Studio Ltd
Where Free Birds Interior Design Studio Ltd provides design, staging, or consulting services to you (whether as a consumer or business client), the following terms apply in addition to these general terms:
Service Descriptions
We will provide you with a clear written description of the services you have requested. This description will be provided before you commit to purchasing the service. We are committed to providing services of satisfactory quality and fit for purpose.
Delivery Timescales
We will agree delivery timescales for services with you in writing before work commences. If no specific timescale is agreed, services will be completed within a reasonable timeframe. Any changes to agreed timescales must be communicated to you promptly.
Payment Terms
Payment terms will be set out in your service agreement or invoice. Payment is due within the timeframe specified, unless otherwise agreed in writing. We reserve the right to suspend services if payment becomes overdue.
Consumer Cancellation Rights
If you are purchasing services as a consumer (not as a business), you have the right to cancel your order within 14 calendar days of receiving our written confirmation of the service agreement (the "cooling-off period"), without incurring any penalty except for services that have already been fully performed. To cancel, you must notify us in writing before the end of this period.
If services have been partially or fully performed during the cooling-off period, you may still be liable to pay a reasonable proportion of the cost of services completed with your agreement, based on the work performed up to the point of cancellation.
Liability for Services
To the maximum extent permitted by law, our total liability for any losses arising from services provided shall not exceed the total amount paid by you for those services. We accept liability for death or personal injury resulting from our negligence, but exclude liability for indirect or consequential losses such as loss of profits, business, or anticipated savings, except where such exclusion is prohibited by law.
We are not liable for delays or non-performance caused by circumstances beyond our reasonable control (including but not limited to force majeure events, supplier failures, or third-party actions).
5. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Free Birds Interior Design Studio Ltd or that of our affiliates.
We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
6. Availability of the Website and Disclaimers
Any online facilities, tools, services or information that Free Birds Interior Design Studio Ltd makes available through the Website (the "Service") is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Free Birds Interior Design Studio Ltd is under no obligation to update information on the Website.
Whilst Free Birds Interior Design Studio Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
Free Birds Interior Design Studio Ltd accepts no liability for any disruption or non-availability of the Website.
Free Birds Interior Design Studio Ltd reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
7. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your experience. Please refer to our separate Privacy Policy for detailed information about:
What cookies we use and why
How to manage your cookie preferences
Your right to opt-out of non-essential cookies
By continuing to use this Website after being notified of our cookie use, you consent to the use of cookies in accordance with our Cookie Policy, except where you have opted out of non-essential cookies.
8. Data Protection and Privacy
We are committed to protecting your personal data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please refer to our separate Privacy Policy for detailed information about:
What personal data we collect
How we use your personal data
Your rights regarding your data
How we protect your data
Contact details for our Data Protection Officer
Your use of this Website constitutes your consent to the processing of your personal data as described in our Privacy Policy.
9. Limitation of Liability
Nothing in these terms and conditions will:
a. Limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable;
b. Limit or exclude our or your liability for fraud or fraudulent misrepresentation; or
c. Limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
To the maximum extent permitted by law, Free Birds Interior Design Studio Ltd accepts no liability for any of the following:
a. Any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
b. Loss or corruption of any data, database or software;
c. Any special, indirect or consequential loss or damage;
d. Wasted management time or costs.
However, nothing in this clause shall exclude or limit liability which cannot be excluded or limited under applicable consumer protection law.
10. Changes to These Terms and Conditions
These terms and conditions may be varied by us from time to time to reflect changes in our business, services, or legal requirements. Such revised terms will apply to the Website from the date of publication.
Users should check the terms and conditions regularly to ensure familiarity with the then current version. Where we make material changes to these terms and conditions, we will provide notice via email (if you have provided an email address) or by posting a prominent notice on the Website.
Your continued use of the Website following the publication of revised terms and conditions constitutes acceptance of those revised terms. If you do not agree to the revised terms, you should stop using the Website immediately.
For existing service agreements with clients, we will notify you in writing of any changes and provide a reasonable period (minimum 30 days) to review and accept the new terms before they take effect. If you do not accept the revised terms, you have the right to cancel any ongoing service agreement without penalty during this notice period.
11. General
You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
These terms and conditions contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
12. Governing Law and Jurisdiction
This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
If you are a consumer and resident outside England and Wales, you may also bring proceedings in your home jurisdiction if permitted by local law.
13. Complaints and Dispute Resolution
If you wish to make a complaint about our services or have concerns about this Website, please contact us first using the contact details below. We will endeavour to resolve your complaint within 14 working days.
If you remain dissatisfied and wish to pursue a formal dispute, you may escalate the matter through the following channels depending on your circumstances:
If you are a consumer, you may have access to an alternative dispute resolution scheme. Please contact us for details.
If you are a business client, either party may initiate legal proceedings in accordance with Section 13 above.
14. Free Birds Interior Design Studio Ltd Details
Free Birds Interior Design Studio Ltd is a company incorporated in England and Wales with registered number 14225967 whose registered address is:
32 Salterford Road, London, SW17 9TF
You can contact Free Birds Interior Design Studio Ltd by:
Email: info@freebirds.studio
Website: www.freebirds.studio
Postal address: 32 Salterford Road, London, SW17 9TF
15. Effective Date and Version Control
Effective Date: January 2025
Version: 2.0
These terms and conditions were last updated in January 2025 to ensure compliance with current UK legislation, including the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, and the Equality Act 2010.
Attribution
These updated terms and conditions were created in accordance with UK legal requirements and best practice standards for service providers. They are based on a template from Rocket Lawyer (https://www.rocketlawyer.co.uk) and have been substantially revised to meet current legal requirements as of January 2025.
Please note: These terms and conditions should be read in conjunction with our separate Privacy Policy which is all available on this Website. If you have any questions about these terms and conditions or our services, please contact us using the details provided above.